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FAQ

FREQUENTLY ASKED QUESTIONS

Send any question you might have. After we reply, we can come to a detailed agreement about your desired activities.
If you have any unanswered questions, send them to info@tastingmaribor.si and we will be happy to provide answers.

HOW ARE CULINARY TOURS ORGANISED?

Option 1: CULINARY TOUR WITH THE APP (WITHOUT A PERSONAL GUIDE):

After payment for the package, you receive the activation code. A route for the culinary tour is displayed on the interactive map. If you wish to track 2 and more persons on one phone, the app provides this functionality, but every person has to purchase the same culinary tour. Alternatively, every individual in the group can track the tour by themselves. The choice is yours.

Locations or stop points are displayed on the map. The culinary tour includes the greatest city sights and its hidden gems, top restaurants, bars and bistros, chosen in accordance with the theme of the tour.

The app includes an audio presentation for local sights. Do not forget your headphones.

After activating the tour, the app will determine your location and display it on the map. It will direct you to the closest location of the tour. You don’t need to do the tour in the order displayed, you can skip specific tastings or sights and return later. You can decide to visit any sight, sit in a nearby park, or watch any show in the city, since you have 24 hours to attend tastings included in the package. Choose your own preferred order of tastings. Observe the opening hours of establishments and the 24-hour duration of the culinary tour.

At each tasting location marked, after ordering the Tasting Menu, you will give the waiter or provider of the Tasting Experience the code provided by the app.

In case of any problems or additional questions, call +386(0)41 944 777 or +386(0)41 656 075. Tasting Maribor office: Vetrinjska 30, opening hours: 10 AM – 4 PM We will be glad to help you!

Option 2: CULINARY TOUR WITH A GUIDE:

At the chosen time, your culinary guide will meet you at Vetrinjska 30 in the centre of Maribor – La Cantina Centre, where the Tasting Maribor Information Office is located.

The duration of the tour depends on your choice. All tour routes are located in the city centre. Walks from one location to another, where you can try various delicacies and discover the Maribor city vibe, are usually 5 to 10 minutes long.

The guide organises the culinary tour, presents the city vibe, interesting Maribor establishments and their culinary offer. You don’t have to worry about anything – just enjoy the tastes of Maribor and experience the everyday bustle of our beautiful city. This is an adventure – a multiple course menu, which each course served as a different location.

ARE CULINARY TOURS SUITABLE FOR LOCALS?

Of course! All are welcome – locals and children. Everyone can choose their own culinary tour. If you want a guided tour in Slovenian, please inform us, as you could otherwise join an English or German-speaking guided group.

Regarding children, you should decide yourself. You know them best, and you know how they’ll react to a culinary adventure and a tour of the city. If you have any limitations regarding food or an allergy, please inform us in advance.

WHAT IS INCLUDED IN THE PRICE OF A CULINARY TOUR WITH A GUIDE?

The price covers everything listed in the offer. All listed foods and drinks, the guide and organisation of the tour.

When you pay, you also support our company. This helps us and our partners to develop culinary tourism in Maribor.

Thank you for your support.

WHERE IS THE MEETING SPOT FOR THE CULINARY TOUR?

The initial meeting spot is at Vetrinjska 30 – La Cantina Centre (the location of Tasting Maribor office). For personalised tours, the meeting location can be changed per customer’s wishes.

You will receive all necessary information, with the description and meeting place address and precise location, via e-mail.

Tours are organised in any weather.
When booking, we recommend you send information on your accommodation, so that we can provide precise directions to your meeting place.

If you have any problems finding the meeting place, please send an e-mail or call us at +386(0)41 944 777 or +386(0)41 656 075, or send a message on Whatsapp to xxxxxxxxx, and we will be glad to help you with any further information.

WHAT KINDS OF FOOD AND DRINK CAN WE TASTE ON THE CULINARY TOUR?

The food selection depends on the season, theme of the culinary tour, and the establishment’s offer. The selection is varied: soups, salamis, cheeses, main dishes (meat, fish, vegetables, etc.), desserts. The drinks depend on the theme of the culinary tour. We hope to present the specialities based on the season and special holidays, such as pust (Slavic carnival), Easter, St. Martin’s Day, Christmas, etc. If you have any special preferences, are a vegetarian or vegan, or have any allergies, please let us know upon booking, so we can prepare accordingly and prepare food and snacks specially for you.

WHAT IF I DON’T LIKE SOMETHING OFFERED ON THE CULINARY TOUR?

Customer satisfaction and enjoyment throughout the tour is our main goal. It is therefore best if you let us know before the tour if you don’t like any foods – or tell us during the tour. We will make sure to meet your wishes.

A dish can be easily replaced during the culinary tour – not so easily afterwards. So, if you don’t like something on the tour, please let us know without delay. We will try and serve something more to your liking.

I AM ALLERGIC TO SPECIFIC FOODS OR HAVE CERTAIN RESTRICTIONS IN MY DIET. CAN I STILL ATTEND A TASTING MARIBOR TOUR?

Of course you can – to a certain degree. Are you a vegetarian? Like fish? Lactose intolerant?

We strive to meet everyone’s wishes and tastes.

If the tour includes a dish that you avoid due to health-related or other reasons, we will make sure to provide something else. As long as you agree that other tour participants can taste their own dishes (in the event that you’re a vegetarian and are in a group with people eating meat dishes). If that bothers you, it is best if you book your own private culinary tour. Please let us know when you’re booking a culinary tour.

GLUTEN-FREE DIET – We can provide food without ingredients that contain gluten, but we cannot guarantee a gluten-free menu, since none of our partners has appropriate certification, so there may be traces of gluten in the food. If this is acceptable for you, you are welcome to join us. Otherwise, we can provide a list of restaurants with gluten-free menus in Maribor.

VEGAN DIET – We can provide a vegan menu, but please keep in mind that it won’t be typical Slovenian cuisine. We Slovenians love our meat, eggs and dairy products. If that doesn’t bother you, great, join our tours. Otherwise, let us know and we will provide a list of many excellent vegan establishments for your enjoyment.

I DON’T DRINK ALCOHOL. DO I GET A DISCOUNT?

There is no discount. Under any circumstances. The paid package includes everything listed, so any additional discount is not possible.

Regarding alcohol: if you select a wine or beer tour, you receive a glass of tap water in addition to a tasting glass. If you do not drink alcohol, you can order a replacement drink instead of wine or beer – homemade juices or beverages – depending on the establishment and menu. Unfortunately, the selected package does not include other beverages, neither alcoholic nor non-alcoholic. If you don’t drink juices or other beverages on offer, the only beverage available is tap water. Unfortunately, there is no extra discount.

I AM LATE FOR MY CULINARY TOUR. WHAT CAN I DO?

Of course, anything can happen – you might get lost in the city or stuck in traffic. After you pay for the tour, we will send you precise directions to the meeting spot: address and Google location.

If you are running late, let us know immediately by calling +386(0)41 944 777 or +386(0)41 656 075, or send a message via Whatsapp to XXXXX.

If the tour includes other participants and you don’t have a solo tour booked, we unfortunately cannot wait for you more than 10 minutes. Out of respect to other participants and our partner restaurants, we cannot wait more than 10 minutes, so call us and we will direct you to the first stop on the tour, where you can join us.

If you do not notify us about your late arrival or don’t attend the culinary tour, your paid service is considered rendered. Refunds are not possible.

WHAT HAPPENS IN THE EVENT OF BAD WEATHER (rains, snow, wind, etc.)?

Culinary tours are held in any weather. Even in bad weather, be it rain, snow or a heat wave.

A culinary tour is cancelled only in extreme conditions, such as flood, earthquakes, etc.

Maribor is nice in all four seasons, and people love to eat well and enjoy new adventures regardless of weather.

During extreme weather conditions, we modify the tour by choosing a shorter route.

HOW IS THE TOUR ORGANISED FOR THE DISABLED (people who have difficulties walking, use a crutch, are in a wheelchair)?

The tour can be done, but it is modified. You can also choose a solo culinary tour and notify any movement restrictions upon booking.

CAN WE BOOK A CULINARY TOUR OUTSIDE CERTAIN HOURS?

Of course. We can always personalise the tour in accordance with your preferences, but such a tour is considered a private event. Organisation of a tour outside standard hours is more difficult and consequently more expensive than prepared thematic tours.

Send an enquiry and tell us about your preferences. We will make sure that your culinary experience in our city is unforgettable.

CAN I CHOOSE A GUIDED CULINARY TOUR WITHOUT OTHERS (ALONE WITH GUIDE)?

Of course. Specify your preferences before booking, and we will strive to meet them. In the event of one-person culinary tour, payment for two persons is required (minimum number of participants: 2).

CAN I CHOOSE A GUIDED CULINARY TOUR USING THE APP WITHOUT OTHERS PARTICIPANTS?

Of course. Our app allows you to explore our city on your own, discovering cultural and historical sights and other interesting locations in the city.

A word of warning, you have limited time. You can attend tastings in select establishments within 24 hours of activating the culinary tour. Also keep in mind the opening hours of establishments!

Download the free app Tasting Maribor, which provides free unlimited access to the interactive city map. When you purchase a gourmand tour, you gain access to our guided culinary tour.

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